Due to lockdown and strict restrictions, the South African Social Security Agency (SASSA) says it can only serve a minimum number of clients a day.
SASSA said social distance measures affect the minimum number of clients the agency can help on a daily basis.
The daily operation schedule will be as follows:
- Monday and Tuesday: Applications for Old Age Grant only
- Wednesday and Thursday: Applications for Child Support Grant and Foster Care Grant only
- Friday: Overflow applications from Wednesday and Thursday and Disability or Care Dependency Grants are on an appointment basis where SASSA has received medicals prior to the lockdown
SASSA card issuing, PIN resets and replacement of cards will be done at the South African Post Office.
Older persons and persons with disabilities social grant beneficiaries’ payment will be on 3 to 4 June 2020. Other social grants will be paid from 5 May 2020. Where either the 3rd or the 5th falls on a weekend or public holiday, the payment date moves forward to the next working day.
SASSA has urged beneficiaries to use official SASSA communication platforms or visit local offices to get accurate information and clarity where there is a misunderstanding.
Beneficiaries seeking more information should contact SASSA’s toll-free number on 0800 60 10 11 or 013 754 9428/54 from 8am to 4pm during the week, Monday to Friday.