These accounts will be created in your name as a new property owner within three months of registration of your property at the Deeds Office. All municipal services are the responsibility of the new owner from date of registration and will be retrospectively charged by crediting the previous owner’s account and debiting the new owner’s account. New owner will have to  apply for municipal services and pay the necessary deposit upon registration of the property in their name at the Deeds Office (if the property is not supplied and billed water and electricity through a body corporate or homeowner’s association)

If you do not receive a municipal account 3 months after registration, please visit our Revenue Offices at Corner Market and Commissioner Streets in Krugersdorp to open an account or send an email to customerservices@mogalecity.gov.za to enquire.

Required documents:

• Valid RSA identity document(s) or card of owner(s), director(s) or trustee(s)
• Companies And Intellectual Property Commission registration documents for a company owned property
• Proof of registration and authority for other types of owners e.g. government, church, Non-Governmental Organisation and Non-Profit Organisation
• Letter from the conveyancing attorneys confirming property transfer and registration date
• Proof of registration of property at the Deeds Office
• Next of kin details

Once you receive a registration confirmation of your property in your name from the conveyancing attorneys, please visit our Revenue Office at the corner of Commissioner and Market Streets in Krugersdorp to complete an application form for water and electricity to be transferred to your name and to pay the necessary deposit.

Required documents:

• Deeds document
• A valid identity book or card
• A deposit amount per approved municipal tariffs is payable in cash, debit or credit card
• Non-South Africa citizens are required to pay a deposit equivalent to an estimated six months’ deemed consumption

The above applies to clients whose properties are not supplied and billed water and electricity through a body corporate or homeowner’s association

• A property owner that wishes to sell or transfer a property must settle all amounts on the clearance figures and submit proof of payment to the municipality
• To obtain clearance figures, a property owner must submit a completed clearance application form with the required supporting documents through his/her conveyancing attorneys to clearances@mogalecity.gov.za or submit at our Revenue Office
• A clearance certificate will then be issued to the firm of attorneys handling the transfer of the property upon receipt of full payment of clearance figures
• A clearance certificate cannot be emailed or faxed – original clearance certificates can be collected from Revenue Clearances helpdesk

To pay your municipal account via debit order or increase an existing debit order amount, please visit our Revenue Office at the corner of Commissioner and Market Streets in Krugersdorp and:

• Bring along your bank statement or bank confirmation letter
• A valid identity book or card
• You will complete a debit order application form to activate this option

Consumers paying via debit order must monitor their municipal accounts to ensure that they top-up or increase payments in months where payment is insufficient 

• Absa, Standard Bank, FNB, Nedbank and Capitec clients can ask their banks to set Mogale City as an ATM beneficiary
• Alternatively, an electronic funds transfer (EFT) can be made with any of the abovementioned banks
• Select Mogale City Local Municipality – Direct Deposit on the list of pre-approved beneficiaries on your bank’s internet banking
• The municipality’s bank account number is not required for this purpose as it is pre-loaded

Please use your municipal account number as reference

How can I view or download my municipal accounts online?

You must first register your account online by following these five steps:

Step 1: Click the “View Online Statements” button on the website

Step 2: Enter your first name, last name, e-mail address, password, confirm password and submit your details

Step 3: You will receive an activation e-mail to confirm your account details

Step 4: Click on ‘Confirm my account’ to proceed

Step 5: Complete the ‘Create an account here’ information using your account number and selecting an account name i.e ‘House Account’ and submit

Enter e-mail address and password to access your account

How do I register to receive my municipal statement via email or SMS?

You can contact our Customer Care Centre on 086 166 4253 or send an email to customerservices@mogalecity.gov.za and provide your account number, email address and cellphone number. As an alternative, visit our Revenue Office at the corner of Commissioner and Market Streets in Krugersdorp to activate this service.

How do i enter into a payment agreement with the municipality? 

If you wish to enter a payment arrangement with the municipality, please visit our Credit Control offices located on the corner of Market and Commissioner Streets in the Krugersdorp CBD weekdays between 7h30am and 16h00. Please bring along  the following documents:

• Copy of the account holder’s identity document
• Proof of income in the form of a payslip
• Account holder’s latest three months bank statement

Also note that the first payment (a deposit) will be due upon conclusion of the arrangement which will be determined by our Credit Control Division. Once the arrangement is captured on our system, you will be expected to pay your normal monthly municipal fees as well as the arranged due amount monthly for the duration of the contract until the account is up to date.