MOGALE CITY

The City of human Origin

QUICK FINDS

Opening Accounts

Property rates

A property rates account will be created in your name as the new property owner within three months of registration. You will, however, need to apply for municipality services such as water and electricity and pay the necessary deposit. If you do not receive a municipal account 3 months after registration, visit Municipal Revenue Offices at Corner Market and Commissioner Streets in Krugersdorp to open an account.

Required documents:

  • Valid RSA identity document(s) or card of owner(s), director(s) or trustee(s)
  • Companies And Intellectual Property Commission (CIPC) registration documents for a company owned property
  • Proof of registration and authority for other types of owners e.g. government, churches, Non-Governmental Organisation (NGO), Non-Profit Organisation(NPO)
  • Letter from the conveyancing attorneys confirming property transfer and registration date
  • Proof of registration of property at the deeds office
  • Details of next of kin

Water and electricity: Developer

Visit Mogale City Local Municipality Revenue Office at the corner of Commissioner and Market Streets in Krugersdorp to complete an application form.

Required documents:

  • Title deed for your stand
  • Occupation certificate
  • Surveyor-general’s diagram
  • A proclamation notice for a new township
  • A valid identity book or card

Water and electricity: Residential

Visit Mogale City Local Municipality Revenue Office at the corner of Commissioner and Market Streets in Krugersdorp to complete an application form.

Required documents:

  • Deeds document
  • A valid identity book or card

A deposit amount per approved municipal tariffs is payable in cash, debit or credit card.

Non-South Africa citizens are required to pay a deposit equivalent to an estimated six months’ deemed consumption.

Water and electricity: Business

Visit Mogale City Local Municipality Revenue Office at the corner of Commissioner and Market Streets in Krugersdorp to complete an application form.

Required documents:

  • CK1 or company registration documents
  • Vat certificate
  • Company letterhead and a specimen of signature
  • Cancelled business cheque
  • Company stamps
  • Copy of identity book or card of company owner(s) and/or director(s)
  • Proof of company registration or ownership
  • If a tenant, copy of the lease agreement

A deposit amount per approved municipal tariffs is payable in cash, debit or credit card or by bank guaranteed cheque.

Terminating services

 

To terminate Mogale City services, please visit Mogale City Local Municipality Revenue Office at the corner of Commissioner and Market Streets in Krugersdorp to complete a Termination of Services form. If this form is not duly completed, you will remain responsible for all water and/or electricity consumption at the premises until such a notice is received.

Required documents:

  • Certified copy of your identity document
  • Bank statement

Please note that the municipality bills you according to usage and may therefore still receive active bills after you have disconnected a service/s. Your account will be credited with the deposit you paid when you applied for service connections, i.e. water and electricity, upon finalisation.

Refunds

 

 To apply for a refund please visit Mogale City Local Municipality Revenue Office at the corner of Commissioner and Market Streets in Krugersdorp.

Clearance refunds

You will complete a MCP 49 form.

Required documents:

  • Hand signed letter from the conveyancing attorneys with banking details stating who the refund should be directed to
  • Mogale City cost schedule or clearance figures
  • Proof(s) of payment

Consumer deposit refund

You will complete a MCP 49 form and disconnection form.

Required documents:

  • One month latest bank statement or bank confirmation letter
  • Copy of identity book or card

A refund will be received within 3 months from date of property registration.

Clearance certificate

 

A property owner that wishes to sell or transfer a property must settle all amounts on the clearance schedule and submit proof of payment. A clearance certificate will then be issued to the firm of attorneys handling the transfer of the property. Please note that a clearance certificate cannot be emailed or faxed – original clearance certificates can be collected from Revenue helpdesk.

Credit control

If services charged in respect of municipal services are not paid by due date (last day of the month), the following credit control procedures will apply: 

  • A final demand letter will be issued
  • Water restriction, disconnection or suspension of services will immediately begin
  • Your account will be handed over to debt collectors after 90 days

Payment options

 

A property owner that wishes to sell or transfer a property must settle all amounts on the clearance schedule and submit proof of payment. A clearance certificate will then be issued to the firm of attorneys handling the transfer of the property. Please note that a clearance certificate cannot be emailed or faxed – original clearance certificates can be collected from Revenue helpdesk.

Debit order

To pay your municipal account via debit order, please visit Mogale City Local Municipality Revenue Office at the corner of Commissioner and Market Streets in Krugersdorp with your bank statement or bank confirmation letter and a valid identity book or card to complete a debit order application form and activate this option.

Municipality pay points
You can pay your municipal account and purchase water and electricity at any of these offices:

 

  • Mogale City Civic Centre
    Corner Market and Commissioner Streets
    Krugersdorp
  • Kagiso Mall
    Shop 28
    Kagiso Avenue
  • Kagiso Thusong Centre
    8740 Kagiso Avenue
    Kagiso
  • Lusaka Hall
  • Block 7
    2880 Colombia Street
    Kagiso
  • Rietvallei Extension 2 & 3 Hall
    Stand number 448
    4th Avenue
    Rietvallei
  • Azaadville Hall
    Corner Azaad Avenue and Taj Mahal Street
    Azaadville
  • Magaliesburg Civic Centre
    12 Rustenburg Road
    Magaliesburg
  • Munsieville Hall
    Stand 1477 Mangope Drive
    Munsieville

ATM and EFT

Absa, Standard Bank, FNB, Nedbank and Capitec clients can ask their banks to set the Mogale City as an ATM beneficiary. Alternatively, an electronic funds transfer (EFT) can be made with any of the abovementioned banks. Select Mogale City Local Municipality on the list of pre-approved beneficiaries on your bank’s internet banking. The municipality’s bank account number is not required for this purpose as it is pre-loaded.

Please use your municipal account number as a reference.

EasyPay outlets

It is convenient to pay your municipal account, purchase prepaid water or electricity by cash, debit or credit card at the following outlets:

  • Post Office branches
  • Pick n’ Pay
  • Woolworths
  • Checkers
  • Shoprite
  • Usave
  • Spar
  • House and Home
  • President Hyper

Your original municipal statement must be presented to the cashier.

Frequently Asked Questions

 

A property owner that wishes to sell or transfer a property must settle all amounts on the clearance schedule and submit proof of payment. A clearance certificate will then be issued to the firm of attorneys handling the transfer of the property. Please note that a clearance certificate cannot be emailed or faxed – original clearance certificates can be collected from Revenue helpdesk.

How can I view or download my municipal accounts online?
You must first register your account online by following these five steps:

Step 1: Click the “View Online Statements” button on the website

Step 2: Enter your first name, last name, e-mail address, password, confirm password and submit your details

Step 3: You will receive an activation e-mail to confirm your account details

Step 4: Click on ‘Confirm my account’ to proceed

Step 5: Complete the ‘Create an account here’ information using your account number and selecting an account name i.e ‘House Account’ and submit

Enter e-mail address and password to access your account

How do I register to receive my municipal statement via email or SMS?

You can contact our Customer Care Centre on 086 166 4253 or send an email to customerservices@mogalecity.gov.za. As an alternative, visit Mogale City Local Municipality Revenue Office at the corner of Commissioner and Market Streets in Krugersdorp to activate this service.

How do I query my municipal account?

You can visit Mogale City Local Municipality Revenue Office at the corner of Commissioner and Market Streets in Krugersdorp to query your municipality account. You can also contact our Customer Care Centre on 0861 664 253 and follow the voice prompts. Remember to have your account number ready and get the name of the operator and a reference number for any follow up enquiries.

Need to login to your online statements?

GET IN TOUCH

Municipality Address

Provide contact details

Contact Numbers

Call Centre

0861 664 253
customerservices@mogalecity.gov.za
07:30 AM - 16:00 PM
Monday to Friday

Switch Board

011 951 2000

Emergencies & After hours

011 010 1500
Saturday, Sunday & Public Holidays

Police

011 951 1153/2