Utility services

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QUICK FINDS

ELECTRICITY

Mogale City Local Municipality and Eskom are licensed to supply electricity in the Mogale City municipal area. If you are in a Mogale-supplied area, you can apply for a prepaid electricity meter, new electrical connection, electricity upgrades and downgrades by following the below process: 

PREPAID ELECTRICITY METER

NEW CONNECTION, UPGRADES & DOWNGRADES

Requirements:

REFUSE COLLECTION

The schedule for waste collection for the North and South regions.

Sinqobile

Lewisham 

Joshua Doore

Father Gerald

Masibilanga

Reservoir Ridge

Azaadville

Swaneville

Mayibuye

Magaliesburg CBD

Breaunanda

Kenmare

Noordheuwel 6,9 & 10

Rangeview Ext 1

Silverfields

Kagiso Ext 11

Hospital View

Tsakane

East Park

Chamdor Factories

Mindalore

Munsieville, Phatsima & Mayibuye

Rietvallei 2 & 3

Kenmare 4

Noordheuwel 1,2,3 & 4

Noordkruin

Rangeview

Monument Ext 1

Noordheuwel

Dan Pienaarville

Rant en Dal

Kagiso Central

Hills View

Kagiso Ext 6

Zulu Jump

Joshua Doore

Krugersdorp CBD

Oaktree

Kromdraai

Sterkfontein

Protea Ridge

Wentworth Park

Monument

Lancaster

Luipaardsvlei mine area

Factoria

Kagiso Central

Batswana

Kagiso Ext 8, 12, 13 & 14

Riverside

Magaliesburg: Ga Mogale, CBD, hostels & lodges

Chancliff

Rant en Dal

Phatsima

Krugersdorp North

Dan Pienaarville

Kagiso Ext 6 & 9

Chief Mogale

Tarlton (Matshelapata Settlement)

Rietfontein RDP near Video Settlement

Ethembalethu RDP

Ruimsig townhouses

Featherbrooke Spur

Maropeng

Cradle Ridge Estate

Quellerie Park

Agavia

Apple Park

Helderblom

Delporton

Krugersdorp West

Boltonia

West Village

Brickvale

Wildtuin Park Estate

WASTE MANAGEMENT 

Our services 

REFUSE COLLECTION
  • Weekly domestic refuse collection
  • Business waste collection
  • Daily collection from businesses that generate perishable waste
BIN MANAGEMENT
  • Procurement, placement, maintenance (replacement of wheels and axel) and replacement of stolen or damaged 240 litter wheelie bins
PUBLIC SPACES
  • Street sweeping
  • Litter picking including streets and verges
  • Collection and disposal of animal carcasses in public places
  • Collection and disposal of illegally dumped waste in road reserves and public vacant land
BULK WASTE SERVICES
  • Bulk refuse collection and transportation of bulk containers in informal settlements
  • 7-day rentals of 6m3 bulk container at a tariff specified by the municipality

WATER QUALITY

We are committed to providing quality water to all our consumers and thus regularly monitor our water quality through a system of water sampling and analysis. We also fully support and comply with strict water quality checks as prescribed by the Department of Water and Sanitation and the South African National Standards (SANS 241:2015) requirements.

USEFUL LINKS

FREQUENTLY ASKED QUESTIONS

How do I apply for a new water connection?

Visit our Customer Care Centre helpdesk at Number 38 President Building, President Street in Krugersdorp to complete an application form. The application form must be accompanied by a certified copy of your ID book or card and confirmation of residential address (e.g. letter for attorneys, municipal account statement). You will be required to pay a meter connection fee prescribed by the 2018/19 municipality tariffs.

How do I report a water leak?

Please contact our Customer Care Centre on 086 166 4253 and follow the voice prompts. You will receive a reference number. You can also send an email to watercomplaints@mogalecity.gov.za.

Why is my water meter running fast?

Your water meter will run fast if there is a leak on the property. Please report leaks on your meter outlet or pipe connection by contacting our Customer Care Centre on 086 166 4253.

Am I responsible for a leak on my water meter?

No, a leak on the water meter is not the consumer’s responsibility. Please our Customer Care Centre on 086 166 4253 to report any leak or fault on your meter.

Do I need permission to fill up my swimming pool?

Consumers do not need permission to fill or top up swimming pools with municipal water but it is advisable to do so at night when demand for water is at its lowest.

Will I get penalised for filling up my swimming pool?
The municipality will bill you for water that you used or consumed.
My borehole has dried up, can I request the municipality to fill it up?

Mogale City does not provide private water tankers. Please contact the Department of Water and Sanitation for any borehole related questions and enquiries. You can also visit their website www.dwa.gov.za.

How do I register my borehole?

Please contact the Department of Water and Sanitation for any borehole related questions and enquiries. You can also visit their website www.dwa.gov.za.

Who is responsible for a broken water valve?

The municipality will either fix or replace any broken water valves

Should I call the municipality if I want to fix my own water leak?

Should I call the municipality if I want to fix my own water leak?

Where a water leak is on the municipality’s footway (outside the property), the Mogale City will be responsible for repairs. The owner is only liable for repairs on his/her side of the boundary.

HOW DO I APPLY FOR A NEW WHEELIE BIN?

Property owners can apply for a 240 litre wheelie bin for the household or business by visiting any of these offices:

Integrated Environmental Management
Cnr Coronation & Paardekraal Roads
Coronation Park

Or

Chamdor Yard
1 Tudor Road
Chamdor

New property owners (i.e. new developments) will get their first wheelie bin for free. In instances where an existing property is purchased, the municipality will first verify whether the previous owner had been issued with a free wheelie bin.

HOW DO I REPLACE A STOLEN OR DAMAGED WHEELIE BIN?

Please visit our offices with the following:

  • Latest municipal account statement
  • Account holder’s ID copy
  • Account holder and collector’s ID copies (when collecting on behalf of account holder)

It is important to note that all 240-litre wheeled bins used in Mogale City belong to municipality. Should you move home or business, the wheelie bin must remain at the existing property. Also note that a replacement wheelie bin is not free, you will be charged a replacement fee in accordance with municipal tariffs. Refuse containers should be kept on your property until the scheduled refuse collection day.

WHAT TIME MUST I TAKE OUT MY BIN ON COLLECTION DAY?

Your refuse bin should be placed out on the pavement by 07h00am on collection day.

WHERE CAN I DISPOSE OF WASTE?

The municipality has two waste treatment/disposal facilities namely Luipaardsvlei Landfill Site (Off Windsor Road) and Magaliesburg Waste Recycling and Transfer Station (Koster Road- R509) that operate weekdays from 07h30 to 17h30. On weekends and public holidays, they operate from 08h00 to 17h00. To access these sites, you must:

  • Be a Mogale City domestic or business resident
  • Complete all relevant forms available at the weighbridge to access the facilities
  • Hand in a copy of your ID, company letter, municipal account statement and vehicle registration number(s)
WHAT TYPE OF WASTE CAN I DISPOSE OF AT A LANDFILL SITE?
  • Only non-hazardous solid waste coming from Mogale City are acceptable
  • Mogale City domestic residents may dispose of 500kg of domestic waste for free once in seven days. This does not apply to contractors and businesses
  • There is no charge for bringing clean building rubble and soil not exceeding 500kg to Luipaardsvlei Landfill Site
DO I NEED TO SORT MY WASTE?

Households do need to separate waste material according to their type, class or group before they reach the municipal collection and disposal systems. The municipality has aligned its programmes in line with national legislations and policies such as the National Waste Minimization Strategy which encourages very citizen to recycle waste which they generate.  In Mogale City, household level sorting happens in very small scales hence we continue to encourage every resident/household to sort their waste and help increase the lifespan of our landfill and save our environment from pollution cause by illegal dumping and land filling of waste which otherwise could have been recycled.

HOW DO I START SORTING MY WASTE AT HOME?

Every Household generates waste mainly from grocery packaging, wrapping and kitchen food items. Usually, every waste that is generated is thrown into the bin. You can start throwing aways your household waste into separate containers according to their type e.g. boxes, plastic, or shopping bags in one container and bottles, plastic containers, tins and glass are put into another container.

DO I GET ANY INCENTIVES FOR SORTING AT SOURCE?

No, the biggest beneficiary of this process is the environment. This process saves the environment from illegal dumping, it saves the airspace at the landfill site and reduces environment pollution which results from land filling and ultimately reduces climate change.

WHAT HAPPENS TO MY SORTED WASTE?

Once waste is placed in different containers according to type, the containers can be placed outside your yard along with municipal wheelie bin on collection days.  

WHAT MUST I DO WITH KITCHEN WASTE AFTER SORTING?

Kitchen food waste can be buried in backyard for composting and the compost can be used for lawn dressing, flowers beds or food garden.

CONTACT US

Customer Care Centre line: 0861 664 253

Find us

Customer Care Centre Helpdesk
Number 38 President Building
President Street
Krugersdorp

Municipality Address

Provide contact details

Contact Numbers

Call Centre

0861 664 253
customerservices@mogalecity.gov.za
07:30 AM - 16:00 PM
Monday to Friday

WhatsApp Line: Water, Sewer and Electricity queries

083 787 2814

Switch Board

011 951 2000

Emergencies & After hours

011 951 3000
011 010 1500
Saturday, Sunday & Public Holidays

Police

011 951 1153/2