Utility services
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QUICK FINDS
ELECTRICITY
Mogale City Local Municipality and Eskom are licensed to supply electricity in the Mogale City municipal area. If you are in a Mogale-supplied area, you can apply for a prepaid electricity meter, new electrical connection, electricity upgrades and downgrades by following the below process:
Prepaid electricity meter
Requirements:
- Download and complete an MCP 3 form
- Copy of the property owner’s valid South African ID book or card
- Latest municipality statement
- Email completed form and supporting documents to itumeleng.landiwe@mogalecity.gov.za; violet.sebola@mogalecity.gov.za; or thabiso.galekhutle@mogalecity.gov.za
New connection, upgrades and downgrades
Requirements:
- Download and complete an MCP 370 form
- Copy of the property owner’s valid South African ID book or card
- Mogale City account statement not older than 3 months
- Email completed form and supporting documents to itumeleng.landiwe@mogalecity.gov.za; violet.sebola@mogalecity.gov.za; dineo.mokgatle@mogalecity.gov.za; or thabiso.galekhutle@mogalecity.gov.za
REFUSE COLLECTION
The schedule for waste collection for the North and South regions.
Swaneville/Mayibuye
Magaliesberg CBD, hotels and lodges
Kenmare Noordheuwel 6, 9, 10
Rangeview Extension 1
Breunanda
Mindalore
Silverfileds
Phatsima
Mayibuye
Rietvallei 2 & 3
Kenmare 4
Noordheuwel 1, 2, 3 & 4
Noordkruin
Silverfields
Rangeview
Noordheuwel
Monument Extension 1 & selected areas
Oaktree
Kroomdraai
Sterkfontein
Protea Ridge
Wentworthpark
Olivanna
Monument
Lacanster
Luipaardsvlei
Mine Area
Factoria
Lewisham
Magaliesberg CBD, Hotels and lodges
Kagiso Extention 12, 13 and 14
Chancliff
Dan Pienaarville
Krugersdorp
North Rant en Dal
Matshelapata
Smokedown
Muldersdrift
Reitfontein RDP (Video)
Joe Slovo
WATER QUALITY
We are committed to providing quality water to all our consumers and thus regularly monitor our water quality through a system of water sampling and analysis. We also fully support and comply with strict water quality checks as prescribed by the Department of Water and Sanitation and the South African National Standards (SANS 241:2015) requirements.
Useful links
To access Mogale City’s microbial, chemical and physical water quality status, visit http://ws.dwa.gov.za/IRIS/mywater.aspx *
For any water quality related queries visit http://www.reservoir.co.za/tap.htm *
Visit the mobile site www.my-water.mobi to obtain mobile information on tap water quality in South Africa
FAQ
How do I apply for a new water connection?
Visit our Customer Care Centre helpdesk at Number 38 President Building, President Street in Krugersdorp to complete an application form. The application form must be accompanied by a certified copy of your ID book or card and confirmation of residential address (e.g. letter for attorneys, municipal account statement). You will be required to pay a meter connection fee prescribed by the 2018/19 municipality tariffs.
How do I report a water leak?
Please contact our Customer Care Centre on 086 166 4253 and follow the voice prompts. You will receive a reference number. You can also send an email to watercomplaints@mogalecity.gov.za.
Why am I not getting my free 6 kl of water?
Mogale City no longer provides residents with first six kilolitres (kl) of water free per month. The free 6kl of water was withdrawn from 1 July 2018 in order for the municipality to limit the provision of free water to households that are classified as indigent. Approved indigent households will receive the allocated free 6 kl basic water per month on a pro-rate basis.
Why is my water meter running fast?
Your water meter will run fast if there is a leak on the property. Please report leaks on your meter outlet or pipe connection by contacting our Customer Care Centre on 086 166 4253.
Am I responsible for a leak on my water meter?
No, a leak on the water meter is not the consumer’s responsibility. Please our Customer Care Centre on 086 166 4253 to report any leak or fault on your meter.
Will I get penalised for filling up my swimming pool?
Do I need permission to fill up my swimming pool?
Consumers do not need permission to fill or top up swimming pools with municipal water but it is advisable to do so at night when demand for water is at its lowest.
How do I register my borehole?
Please contact the Department of Water and Sanitation for any borehole related questions and enquiries. You can also visit their website www.dwa.gov.za.
Who is responsible for a broken water valve?
The municipality will either fix or replace any broken water valves
My borehole has dried up, can I request the municipality to fill it up?
Mogale City does not provide private water tankers. Please contact the Department of Water and Sanitation for any borehole related questions and enquiries. You can also visit their website www.dwa.gov.za.
Should I call the municipality if I want to fix my own water leak?
Should I call the municipality if I want to fix my own water leak?
Where a water leak is on the municipality’s footway (outside the property), the Mogale City will be responsible for repairs. The owner is only liable for repairs on his/her side of the boundary.
CONTACT US
Customer Care Centre line: 0861 664 253
Find us
Customer Care Centre Helpdesk
Number 38 President Building
President Street
Krugersdorp
