Utility services

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QUICK FINDS

WATER QUALITY

We are committed to providing quality water to all our consumers and thus regularly monitor our water quality through a system of water sampling and analysis. We also fully support and comply with strict water quality checks as prescribed by the Department of Water and Sanitation and the South African National Standards (SANS 241:2015) requirements.

Useful links

To access Mogale City’s microbial, chemical and physical water quality status, visit http://ws.dwa.gov.za/IRIS/mywater.aspx *

For any water quality related queries visit http://www.reservoir.co.za/tap.htm *

Visit the mobile site www.my-water.mobi to obtain mobile information on tap water quality in South Africa

FAQ

How do I apply for a new water connection?

Visit our Customer Care Centre helpdesk at Number 38 President Building, President Street in Krugersdorp to complete an application form. The application form must be accompanied by a certified copy of your ID book or card and confirmation of residential address (e.g. letter for attorneys, municipal account statement). You will be required to pay a meter connection fee prescribed by the 2018/19 municipality tariffs.

How do I report a water leak?

Please contact our Customer Care Centre on 086 166 4253 and follow the voice prompts. You will receive a reference number. You can also send an email to watercomplaints@mogalecity.gov.za.

Why am I not getting my free 6 kl of water?

Mogale City no longer provides residents with first six kilolitres (kl) of water free per month. The free 6kl of water was withdrawn from 1 July 2018 in order for the municipality to limit the provision of free water to households that are classified as indigent. Approved indigent households will receive the allocated free 6 kl basic water per month on a pro-rate basis.

Why is my water meter running fast?

Your water meter will run fast if there is a leak on the property. Please report leaks on your meter outlet or pipe connection by contacting our Customer Care Centre on 086 166 4253.

Am I responsible for a leak on my water meter?

No, a leak on the water meter is not the consumer’s responsibility. Please our Customer Care Centre on 086 166 4253 to report any leak or fault on your meter.

Will I get penalised for filling up my swimming pool?
The municipality will bill you for water that you used or consumed.
Do I need permission to fill up my swimming pool?

Consumers do not need permission to fill or top up swimming pools with municipal water but it is advisable to do so at night when demand for water is at its lowest.

My borehole has dried up, can I request the municipality to fill it up?

Mogale City does not provide private water tankers. Please contact the Department of Water and Sanitation for any borehole related questions and enquiries. You can also visit their website www.dwa.gov.za.

How do I register my borehole?

Please contact the Department of Water and Sanitation for any borehole related questions and enquiries. You can also visit their website www.dwa.gov.za.

Who is responsible for a broken water valve?

The municipality will either fix or replace any broken water valves

Should I call the municipality if I want to fix my own water leak?

Should I call the municipality if I want to fix my own water leak?

Where a water leak is on the municipality’s footway (outside the property), the Mogale City will be responsible for repairs. The owner is only liable for repairs on his/her side of the boundary.

REFUSE COLLECTION

The schedule for waste collection for the North and South regions.

Azaadville

Swaneville/Mayibuye

Magaliesberg CBD, hotels and lodges

Kenmare Noordheuwel 6, 9, 10

Rangeview Extension 1

Breunanda

Mindalore

Silverfileds

Munsieville

Phatsima

Mayibuye

Rietvallei 2 & 3

Kenmare 4

Noordheuwel 1, 2, 3 & 4

Noordkruin

Silverfields

Rangeview

Noordheuwel

Monument Extension 1 & selected areas

Krugersdorp CBD

Oaktree

Kroomdraai

Sterkfontein

Protea Ridge

Wentworthpark

Olivanna

Monument

Lacanster

Luipaardsvlei

Mine Area

Factoria

Lewisham

Ga Mogale and informal settlements

Magaliesberg CBD, Hotels and lodges

Kagiso Extention 12, 13 and 14

Chancliff

Dan Pienaarville

Krugersdorp

North Rant en Dal

Tarlton

Matshelapata

Smokedown

Muldersdrift

Reitfontein RDP (Video)

Joe Slovo

CONTACT US

Customer Care Centre line: 086 166 425
Find us

Customer Care Centre helpdesk
Number 38 President Building
President Street
Krugersdorp

GET IN TOUCH

Municipality Address

Provide contact details

Contact Numbers

Call Centre

0861 664 253
customerservices@mogalecity.gov.za
07:30 AM - 16:00 PM
Monday to Friday

Switch Board

011 951 2000

Emergencies & After hours

011 010 1500
Saturday, Sunday & Public Holidays

Police

011 951 1153/2